Computer & Phone Help
Get help with a slow computer, a new phone, or an unfamiliar setting. We’ll walk you through it, one step at a time.
- One-on-one assistance
- Mac & Windows support
- Friendly, clear explanations
Friendly tech help on California’s Central Coast
Technology made simple.
Help with heart.
Friendly, patient help with computers, phones, and Wi-Fi. We explain things clearly and work at your pace, in your home or by remote appointment.
Monday–Friday, 8 am–6 pm Pacific. You’re welcome to call with a question.
Patient, one-on-one guidance
Help for Mac, Windows & more
Your privacy comes first
Everyday tech. Expert help.
Whether you need something fixed or would like to learn, we’ll explain your options in plain language.
Wi-Fi & Internet Help
We help fix dropped connections and weak Wi-Fi so you can browse, watch programs, and stay in touch more easily.
- Better Wi-Fi around your home
- Internet equipment setup
- Help connecting your devices
Help with AI Tools
Curious about artificial intelligence (AI)? Learn how tools like ChatGPT can help with writing and everyday questions, with guidance on privacy.
- AI tools explained simply
- Privacy guidance
- Hands-on tutorials
Protect Your Photos & Files
Keep your personal files and photos safe. We set up secure backups and teach you how to stay safe online.
- Safe copies of photos & files
- Protection from harmful software
- Help keeping your accounts safe
Help Lowering Monthly Bills
Paying too much for internet, TV, or phone? We can review your plans and speak with your providers to look for savings. Results depend on your provider and plan.
- We handle all provider calls
- Internet, TV & phone plans
- Review your plan options
A simple way to get help
Tell us what’s happening
Call or send a message. You don’t need to know the technical terms.
Talk through the next step
We’ll discuss what you need and whether an in-person visit or remote appointment would work best.
Get patient, personal help
We’ll explain what we’re doing and answer your questions along the way.
For businesses & IT teamsEnterprise expertise.
Enterprise expertise.
Flexible commitments.
Professional enterprise IT support backed by certified Google Workspace technicians and certified Linux systems professionals, with expertise in Okta, Microsoft Active Directory, and networking.
Bring in experienced help for a defined project or ongoing support. We’re available for short-term and long-term enterprise contracts.
Technical capabilities
- Google Workspace
- Certified technicians for business email, collaboration tools, and Workspace administration.
- Linux systems
- Certified systems professionals for Linux administration, maintenance, and troubleshooting.
- Okta
- Support for identity management, user access, and single sign-on.
- Microsoft Active Directory
- Support for directory services, user accounts, and access management.
- Networking
- Professional support for business networks, connectivity, and network troubleshooting.
Let’s discuss your enterprise needs
Tell us about your systems, project scope, and preferred contract length.
What Our Clients Say
Real feedback from real people who trust us with their technology needs.
"Falcon Heart helped me set up my new home office network. They explained everything clearly and made sure I understood how to manage it myself. No confusing technical jargon!"
"I was worried about using AI tools safely. The team taught me how to use ChatGPT and other AI apps while protecting my privacy. Now I use AI to help with my writing!"
"My computer was running so slowly and I thought I'd need a new one. Falcon Heart cleaned it up, set up proper backups, and now it runs like new. Saved me hundreds!"
Technology with a Human Heart
Falcon Heart provides friendly tech support for people and small businesses on California’s Central Coast. We bring patience, clear explanations, and care to every appointment, whether you need a problem solved or want to feel more confident using your devices.
Ask us a questionYour privacy matters
We help you protect your devices and personal information, and explain what we’re doing along the way.
Clear explanations
Ask as many questions as you need. We’ll explain the steps in everyday language so you feel more comfortable.
At your pace
Everyone learns differently. We bring patience and care, whether you want a problem fixed or help learning something new.
Frequently Asked Questions
Quick answers to common questions about our services and approach.
Yes! We support both Mac and Windows systems, as well as tablets, smartphones, and other devices. Our team is experienced with all major operating systems and can help regardless of what technology you use.
Absolutely! We offer hands-on AI education sessions where we teach you to use tools like ChatGPT and other AI tools while keeping your data private. We focus on practical applications that make your life easier.
Yes, we can help remotely using secure screen-sharing tools like AnyDesk. This allows us to troubleshoot issues quickly without needing to visit in person. We'll always ask permission before accessing your computer.
We prioritize urgent issues and aim to respond within 2 hours during business hours. For true emergencies affecting your work or safety, we offer same-day service when possible.
We primarily serve the Central Coast region of California, but we also offer remote support nationwide. For in-person visits, we travel within a 50-mile radius of our base location.
Tell us what’s on your mind.
You don’t need to know the technical terms. Tell us what’s happening and we’ll help you find the next step.